FAQs

1. How does the software work?

The software works by installing a tracking module to the compatible cell phone. It then sends information via the internet to the server when activity is being detected. The user can login to the website and view the activity.

Top

2. What's included in the box?

A stainless steel gun metal web key which is required to start the activation process. A detailed user manual and 5 year license.

Top

3. Is there a yearly subscription fee to pay?

A one time purchase is valid for five years. If you wish to renew after that, please check the site or contact the place of purchase.

Top

4. Is the cell phone user charged for the information sent?

Every bit of data that is sent is accumulated to your monthly allowance in terms of kb/s of data. You need to check with your service provider. In many cases, data allowance is unlimited under the terms of your contract. Please note the actual amount of data that is sent is minimal, as mostly it is small amounts of text with basic information.

Top

5. Can I use the key code more than once?

Yes, you can use the key code on any amount of phones. This means you can install the application on different phones providing it is only working at one phone at a time. To monitor 2 or more handsets you would need to purchase a key for each handset you wish to monitor.

Top

6. Can I hear or record the call conversations?

No

Top

7. Will the application downloaded from www.cpr.cc work with any phone?

Yes, this application will work with any of the operating software and handsets listed in this manual, or you can also check on our Compatibility page.

Top

8. Which operating system will the application work with?

Symbian OS 8.x, OS 9.x
Windows 5.x/2003SE, 6.x
Android
Blackberry

For a list of compatible handsets please check the Compatibility

Top

9. Will it show me the entire email and SMS messages?

Yes, it will show the text body of incoming and outgoing SMS and email messages.

Top

10. Do I have to install any software on my computer?

No there is no software to install on the PC, the software is web based. The only installation required is on the handset to be monitored. To monitor the handset, go to www.cellphonerecon.com/admin

Top

11. Will the cell phone user know the application is installed on the phone?

No, the user will not see the application running. It is only displayed as a photo viewer application under the settings.

Please note: Users of 4.0 OS Android handsets will be able to see the Cell Phone Recon software on the 3rd party application menu. If this icon is selected, the photo gallery will activate. There is no mention of Cell Phone Recon or the explicit function of the software within this app.

Top

12. Can the application be deleted off of the handset?

Yes. Please refer to the user guide section on how to remove the application from the handset.

Top

13. Who can I contact for support?

Please email support@cellphonerecon.com

Top

14. Where can I purchase the product?

Please email info@cellphonerecon.com to get infromation about a retailer near you. Alternatively you can click here to see our list of retailers.

Top

15. How do I start the application on my phone?

You do not need to do anything once you have installed the application. As long as you have selected 'allow permissions' when installing, the application will be working once installed.

Top

16. Will data be uploaded to the server whilst the phone is switched off?

No, the phone must be switched on in order for the data to be transmitted.

Top

17. I cannot install Cell Phone Recon on my BlackBerry phone. Either a blank screen shows up or it asks to save the file?

You will need to go back to default BlackBerry Browser settings. Please follow this document for the procedure.

Top

18. How to change IMEI numbers for your Cell Phone Recon account?

Click here

Top

19. My handset does not have an IMEI but a CDMA ESN, how do I find this?

Please click here to see the instruction to retrieve your ESN.

Top

20. I am having difficulty with my Android GPS settings. It is not working.

Please follow this line for detailed instructions
Android GPS Settings

Top

21. How can i install Cell Phone Recon software in BlackBerry Device?

Please refer following user manual for software installation.
Installation Manual

Top

22. How can i install Cell Phone Recon software in Android Device?

Please refer following user manual for software installation.
Installation Manual

Top

23. Is internet connection required on the phone to be monitored?

Yes. Internet (GPRS) connection is mandatory on the phone in which the application is to be installed, otherwise no data will be uploaded to our website.

Top

24. How to find IMEI number for Android phone if "*#06#" does not work?

Please install application from following link to get your IMEI number.
Android IMEI finder

Top

25. For how many days is data stored?

Data will be stored in the userís admin panel for 30 days before being archived. If a record of the data is needed, it is the userís responsibility to export it within this time-frame.

Top

Screenshots